![]() ![]() Disabled - Functional Cookiesįunctionality cookies are used to remember the choices you make, e.g. They will not be used to target adverts to you on other websites. These cookies don’t collect any information that could identify you - all the information collected is anonymous. They also allow us to update our website to improve performance and tailor it to your preferences. which pages you visit most often, and if you experience any error messages. Performance cookies collect information about how you use our website e.g. These cookies allow our website to provide services at your request. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.Īs a matter of policy, BBB does not endorse any product, service or business.Strictly Necessary cookies are essential to let you move around the website and use its features, such as accessing secure areas, shopping baskets and online billing. BBB Business Profiles are subject to change at any time. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Trust is the foundation of any business relationship, and unfortunately, SouthWest Toyota has proven themselves untrustworthy.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. This incident not only highlights their lack of integrity but also raises concerns about their overall commitment to customer service and quality repairs. I urge anyone considering using SouthWest Toyota for their automotive needs to proceed with extreme caution. He told me that the tire repairing machine was broken on the perilous day and he will take the tire to some other place and fix it. This blatant negligence not only wasted my time and money but also put my safety at risk.I brought back the car to dealership and when I confronted the dealer about their failure to repair the tire, their response was dismissive and unsatisfactory. ![]() It was returned to me in the same condition as when I initially brought it in. There were no patches, plugs, or any signs of work done on the tire. The line I placed was at the same straight-line. Upon closer inspection, it was evident that the tire had not undergone any repairs at all. Next day morning I found the same tire was flat. Since the leak was very slow, I drove the car back home and parked at the driveway. This level of dishonesty and disregard for customer safety is simply unacceptable.They rotated the tire and returned the car to me. ![]() Not only did they fail to address the issue properly, but they had the audacity to return the car to me claiming it had been repaired. I marked the tire and rime where I saw the Nail for the shop to identify the nail immediately and shown the service personal for them to see the nail. I recently had a highly disappointing experience with SouthWest Toyota when I took my vehicle in for a flat tire repair (a nail) and Tire rotation.
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